Call the Yorkshire Water contact number to get connected to the Yorkshire Water customer service team about your water supply.
Yorkshire Water Contact Number:
0870 280 2380
Yorkshire Water Contact Numbers
|Customer Helpline||0870 280 2380|
|Complaints||0870 280 0409|
Yorkshire Water treats and supplies water to homes and businesses in the Yorkshire area. If you would like to get in touch with this company, Yorkshire Water contact number 0870 280 2380 can be used to connect. The company was founded in 1973 and was privatised according to the terms of the Water Act 1989. Regulation is also in place, in accordance with the Water Industry Act 1991. Today, the company employs approximately 2,500 people and is floated on the London Stock Exchange.
Yorkshire Water Contact Information for Customer Service
The customer service department can be reached via several different methods. Phone support, which is typically the most popular method, can be reached by calling 0870 280 2380. Phone support is available at any hour, seven days a week. The same applies for the phone lines for emergency reporting. Email is an option that can be accessed by filling out and submitted the form that is provided on the company website. Live chat is also accessible from the website between the hours of 8am and 8pm. The company can be found on social media, and does offer help via Twitter. If you would like to submit a question or comment, it can be Tweeted to @YWHelp.
Yorkshire Water Number for Account Help
Yorkshire Water customer services can help you with any matter related to your account. This includes setting up a new account, making changes to your existing account, making payments, and more. It is possible to change your password online, and you can also request a password reset. Should you become locked out of your account, call 0870 280 2380 and ask for help. This same contact number can be used to pay your bill. Simply select the payment option when calling in. If you have questions about any of the charges on your monthly billing statement, contact a support agent and ask for an explanation. Mistakes are not out of the question, and an adjustment may be needed.
Yorkshire Water Phone Number for New Service & Moving Home
Call Yorkshire Water if you would like to set up new service or arrange to have your service transferred to a new location. Both processes can take some time, so call and speak with a representative as soon as you know that you will be moving into a home that needs water service. If moving home, you will need to provide your current address, account number, and address of the new location. If possible, read your meter before moving. This reading will help with calculating your final bill for that location. If you have questions about how to read your meter, call 0870 280 2380.
Yorkshire Water Telephone Number for Complaints
Formal complaints can be submitted by calling 0870 280 2380. The first step is to present the complaint to the customer service department to see if some type of resolution can be reached. If not, the next step is to speak with a senior manager or director who will look into the matter for you. Complaints may also be submitted via regular post. That type of communication can be mailed to:
PO Box 52
It is also possible to complain to the Consumer Council for Water Northern (CCWater) if the aforementioned steps have not brought about a resolution. This independent body works to protect consumers. The service is completely free, and does offer a voluntary alternative dispute resolution option.
Contact Yorkshire Water for Emergency Reporting
Service outages and leaks can be reported at any hour by calling 0870 280 2380. Other matters that should be reported right away are cloudy or dirty water. If there is a local outage in your area, an agent will let you know when you call the Yorkshire Water contact number. Service is restored as quickly as possible, but in some cases a repair person may need to visit your home. If this is the case, the agent that you speak with will let you know.
Requesting Water Meter Installation
If you wish to have a water meter installed in your home, call the Yorkshire Water contact number shown here. Alternately, you can fill out the request form online and expect a call from the customer service department. The company guarantees that they will complete the necessary survey and install the new meter within three months of your application. If they do not, they promise to charge only the meter standing charges for the time period starting three months from the date that your application was submitted. Installation is free, provided that the meter is installed in the location preferred by the Yorkshire Water technicians.
Water Meter Readings
The company aims to read your meter every six months and promises to do it at least once a year (so long as they are able to gain access to the meter). Many of the meters, especially the newer ones are automated. This means that the company does not need to come to your home to complete the reading. Instead, the reading can be done by wireless signal. When your meter is not read, the bill that you receive will be an estimate that is based upon the volume of water that you have typically used in the past. If you wish to submit your own reading, call the Yorkshire Water phone number as shown here.
Requesting Water Meter Testing
If you receive a water bill that is much higher than usual, you do have the right to request that your water meter be tested to ensure that it is functioning correctly. The company does state the errors are rare and asks that other possibilities be explored before requesting a test. There is a testing fee that must be paid in advance. Testing involves removing the existing meter and replacing it with a new meter while the original is taken to a testing centre. There, the meter will be testing to ensure that the correct flow rates are being measured.
Once the test is completed, Yorkshire Water customer services will contact you to let you know the results. The results will also be sent to you via post or email. If the meter does fail the test, any testing fee that you have paid will be refunded to you. In addition, if you have overpaid for water service due to a faulty meter, your bill will be amended. The amendment will date back to the last time that the water meter was read. If the meter is found to be under recording, you will not be billed extra for any water that was used during that time.
Billing Statement Information
Yorkshire Water provides customers with an itemized bill that shows charges for water separately from charges for sewer services. If you only receive one of these two services, you will only be charged for one service. If you receive water from YW, but sewage from a different company, your bill will come from Yorkshire Water. If a different company provides you with water, but YW provides your sewage, the bill will come from the company that provides the water service.
Each billing statement will include variable charges. These charges are dependent upon whether you are charged a rateable value or have a water meter that tells how much water you use. Every bill also includes fixed, or standing charges. These charges are fixed for the year and do not vary based upon the amount of water that you use. Residential customers are each asked to pay the same amount of fixed rate charges to ensure fairness. Note that those who have a water meter will have a fixed charge that is a reflection of the size of the meter, type of meter, and the costs that are associated with maintaining it.
Sewer charges make up 95% of the total volume of water used in your home. Most water is assumed to be waste, but the company does account for drinking water, outside water use, etc. If you feel that more than 5% of the water in your home is not being returned to the sewer or you are using a septic tank, call the Yorkshire Water contact number. You may be entitled to receive a rebate and there may need to be changes made to your billing statements.
Submitting Bill Payments
Yorkshire Water offers customers several options for submitting bill payments, including online one-time payments and direct debit. Phone payments are also accepted by calling the Yorkshire Water contact number shown here. Locally, you can pay your bill at your bank, at a Paypoint outlet, at Yorkshire Water office locations, and at a post office. Post payments should be mailed to: PO Box 52, Bradford, BD3 7YD. The company also provides iOS and Android apps that allow for payments to be submitted via smartphones.
Bill Payment Assistance
If you suspect that you are going to have a problem with paying your bill, Yorkshire Water contact is highly recommended. The customer service department is open for incoming calls Monday through Saturday. A customer service agent can discuss with you the best way to pay your bill and may be able to set up scheduled payments in some cases. When special payment arrangements are in place, you will need to make payments as agreed in order to avoid debt recovery actions being taken against you.
If you struggle to make payments due to serious illness or a disability, contact Yorkshire Water to ask for help. Each case is dealt with on an individual basis and there may be one or more options for receiving assistance. Independent advice is also available through the National Debt Line, Step Change, and organisations such as the Citizens Advice Bureau or local money advice centres. Contact numbers and local branch information can be found online or in your local phonebooks.
Water Quality Requests
If you wish to learn more about water quality in your area, call the Yorkshire Water telephone number or use the online system to request a report. When you enter your postcode or location, you will be able to see information about water in your area and may also be alerted to any problems that may be occurring at the time. The system is continually updated, showing where repairs are being completed and reporting any incidents that have taken place in your local area. If no result shows, thus may be because your postcode is in two supply zones. Contact Yorkshire Water to request a water quality report for your property.
If you currently purchase water and wastewater services for your business, charity, public sector or non-profit organisation, you may be given the opportunity to select your supplier starting in April of 2017. To learn more about what Yorkshire Water has to offer to businesses and organisations, call the contact number shown here. Currently, the company offers several business services, including:
- Asset Maintenance – Provides businesses with complete maintenance cover for underground water and waste water infrastructure.
- Land and Property – 70,000 acres of land is open to farmers, recreational use by customers, and more.
- Strategic Water Audit – Provides business owners with a complete overview of a site’s useage of water and effluent generation.
- Leakage Services – Provides service for detection, excavation and repair of leaks.
- Utility Mapping – Whether you want to improve your site’s compliance, reduce safety risks, or are planning construction work, utility mapping can help.
Developers are asked to call the Yorkshire Water phone number to discuss their plans. Whether you’re only planning a small extension to property that you own, or planning a large scale development, it is wise to understand how this might impact water service. The provided sewerage and water services will ensure you are able to stick to your schedule and if you’re on the move, feel free to use the mapping and search service. Yorkshire Water customer service for developers can help to make sure that the public sewer network isn’t negatively impacted by construction or other building or expansion projects.