Give the Wowcher contact number a call if you would like to talk to the Wowcher customer service team about your recent Wowcher purchase or if you are thinking about purchasing from Wowcher. The Wowcher phone number accepts calls from 8am to 5:30pm, 5 days a week.
Wowcher Contact Number:
0870 280 2527
Wowcher Contact Numbers
|Customer Service||0870 280 2527|
|Complaints||0870 280 0399|
Wowcher is a daily deals website that offers special pricing on dining, travel, activities, physical goods, and more. Wowcher contact number 0870 280 2527 can be used to connect with a customer service agent who can answer questions and provide assistance. The local deals that are offered can be found in virtually any city in the UK, and all current deals can be found on the company website – http://www.wowcher.co.uk. From the main website, visitors can choose to enter their location to view local deals.
Wowcher Customer Services Information
Although the company website does provide an exhaustive list of frequently asked questions and answers, you may still need help with purchasing or redeeming a purchased voucher. Wowcher contact number 0870 280 2527 can be used if you would like to speak live with an agent. Email contact is also an option, and emails will need to be submitted from the website using the provided contact form. Social media is also an option if you would like to ask questions about products or local deals. Wowcher can be found on Facebook, Twitter, and Pinterest. Live chat is an option as well, but this feature is only available during certain hours of the day.
Wowcher Contact for Daily Deals
Wowchers for daily deals are delivered via email, typically after the deal offering has officially closed. If you have made a purchase and not received this email, or have accidentally deleted your voucher, contact Wowcher. All vouchers can be canceled in exchange for a refund within 14-days of purchase. Any agent can help you with obtaining a refund. If your purchase is for a physical product, you will be provided with complete instructions for completing the purchase, and will be given a tracking number if the item is shipped. Lost or stolen deliveries or other delivery problems should be reported to the company.
Wowcher Helpline for Accounts
Creating a free account is the easiest way to keep track of all of your purchases. Having an account will also allow you to save one or more payment methods for fast and easy purchasing. If you need help with signing up, recovering your password, updating your account information, or deleting your account, contact Wowcher customer services at 0870 280 2527. Apps are available for Apple and Android, and they can be used to redeem vouchers. If you need help with downloading or using an app, contact a customer service agent for help.
Wowcher Contact Number for Merchants
If you are a merchant who would like to offer a product or service on the site, Wowcher contact number 0870 280 2527 can be used to obtain more information. Business offer information is also provided on the website, along with a contact form which can be used to submit information about the type of deal that you would like to offer. There are many product categories to choose from and no location is out of the question. Any business service agent can answer questions about how to get started, and can provide information about the current rates charged for providing your deal on the site.
Wowcher Contact for Problem Reporting
Although the company does their best to only offer valid deals, problems can take place during the redemption process. Wowcher complaints should be submitted by calling 0870 280 2527. When calling, be prepared to provide specific information about which voucher you are attempting to redeem, as well as details about why the redemption process is not going smoothly. In most cases, these problems can be solved rather quickly and without much hassle. The aforementioned contact number should also be used to report problems with physical goods, such as broken, faulty, or defective products. Contact Wowcher if you need help with any such issues.
How Wowcher Works
Wowcher uses collective buying power to provide special deals to consumers. The company website features a number of deals, with new deals being added each day. For example, you may find a deal that offers 50% off a stay at a local hotel or £50 worth of food and drinks at a local restaurant for only £25. In addition to travel and dining deals, the company offers discounts on physical goods and special discounts on events. Part of the fun of Wowchering is the fact that many deals are purchased by those who may not have been able to afford things such as cooking classes, skydiving, live concerts, and more.
Each voucher can be exchanged for the product or service that was advertised as being part of the deal. It can also be redeemed towards the cost of a different voucher, redeemer for other goods found on the website, or exchanged for a wallet credit. Each deal is going to be different, but the complete instructions for what needs to be done for redemption are provided. Each deal will also involve a code that needs to be provided to the merchant who is linked to the deal. Any problems with redemption can be reported by calling the Wowcher telephone number shown here.
Dealing with Wowcher Problems
Once a deal has been purchased, customers typically have to wait until the deal has closed to receive their voucher. After it closes, you will receive an email that contains instructions and a printable voucher. This email will come to the email address that is linked to your account, so do be sure to call the Wowcher telephone number if you need to update this information. If you are sure that your email address on file is the correct one, you can check your spam folder before placing a call to Wowcher customer service.
A “Redeem” button is visible next to each voucher which can be used to open the Wowcher in a new window. You are then provided with the option to print the voucher or save it to your hard drive. Since the voucher is shown in PDF format, you may need to make sure that you have the latest version of the Adobe Acrobat reader. The redeem button does disappear after the voucher has expired. If you accidentally delete your deal email, you can log into your Wowcher account to access it again.
If you are unable to redeem a deal because your code will not work, contact Wowcher customer services or try the following:
- Click on the “How to Redeem” link that is found on the voucher and then enter the code.
- Note that the code is case sensitive, so take care to enter it exactly as shown.
- Note that even when multiple purchases have been made, there will be a different code for each transaction.
- Make sure there are no spaces either before or after the code.
- Do try opening the link in a different browser if the code says invalid.
- If using a mobile device, try to redeem the voucher using a computer instead.
- A delivery address cannot be changed after redemption, so make sure your information is correct.
The company does offer a no questions asked 14-day money back guarantee on any voucher that has not been redeemed. Contact Wowcher to request a refund on any voucher that has not yet been used. The two week refund period starts from the day after you have received your voucher. Refunds are issued in cash or wallet credit if the purchase was made with cash. If a wallet credit was used to make the purchase, the refund will be processed back to the wallet.
Please bear in mind that a cash refund request can take up to 10 days to completely process. Wallet credit refunds are typically instant. The refund form that is provided on the website must be used to make a request. On this form, you will need to include the order number, voucher code, how you paid for the purchase, and if applicable, your preferred method of refund payment. Should you submit a request after the 14-days have passed, a refund may still be possible. The approval will be at the sole discretion of the company.
If you do not want a refund, but do want to complete an exchange, you will need to use the box that is shown on the purchase page of the new voucher that you wish to purchase. The redemption value will be 100% of the purchase price of the original Wowcher (including any shipping costs), provide that the purchase is made within 30-days of the original purchase. After 30-days have passed, this drops down to 50% of the original value. The purchase should be completed before the end of any validity period.
Wowcher Wallet Credit
Customers are free to use the Wowcher Promise button (located on any deal page on the site towards the bottom left) to redeem a voucher for Wallet credits. Alternately, this can be done by phoning the Wowcher phone number and speaking with a customer service agent. At any time between 1 and 30 days after you have receive your voucher, you can complete an exchange of your unredeemed voucher for 100% value in credits to your wallet. After 30-days, but prior to total expiration, an exchange for 50% value in credits can be completed.
Wowcher Product Purchases
Product purchases can be completed through the website, but are also handled by the merchant that is offering the deal. If you need to select a specific colour, style, size, etc., this information will need to be provided directly to the merchant. Wowcher customer service does not control the inventory of merchants and therefore cannot guarantee that a certain color, size, etc., will be in stock. If you receive a product and wish to return it, contact the merchant. If the merchant is not responsive, Wowcher contact is recommended.
A delivery address is not selected until a voucher code is redeemed for goods. The address that you provide does not necessarily have to be the same as your billing address. Once a code has been redeemed for a product, it will not be possible to make changes to the delivery address. For this reason, it is wise to double-check the delivery address prior to submitting an order. The expected time-frame for delivery is provided. If that period has passed and you have not received your order, contact the merchant. If the merchant seems unwilling to help, call the Wowcher contact number.
Club Wowcher Points
Customers are able to collected Club Wowcher points by completing certain actions on the website. For every £1 that is spent on the site, 100 points are awarded. Bonus points can be earned by completing tasks such as sharing deals on social media. The “Buy and Share” system provides you with the opportunity to win points as well. Any points that have been accumulated can be cashed in and converted into wallet credits after the Bronze level (5,000 points) has been reached. A total of 150,000 points is required to reach the highest level – Platinum.
If you have completed a purchase and have not been rewarded points, you may need to call the Wowcher number. Points are awarded 30-days after a purchase has been completed. This is done to allow sufficient time for any returns to be completed and refunds to be issued. If you have completed a task several times and not been rewarded all of the points that were expected, chances are that the task only offered one-time points. For example, when points are offered for signing up for deal emails, this task can only be completed one time in exchange for points. Should you have any questions about missing points, contact Wowcher.