First Utility 0870 280 2536

Call the First Utility contact number to speak to the First Utility customer service representative about your utility contract. The First Utility phone number is accepts calls between 8:00am and 8:00pm Monday to Friday and 9:00am to 4:00pm on Saturdays.


First Utility Contact Number:
0870 280 2536


First Utility is a company that supplies gas and electricity to homes and businesses within the United Kingdom. If you would like to reach an agent, First Utility contact number 0870 280 2536 can be used to connect. The Warwick based company was founded in 2008, and today ranks as the seventh largest energy supplier within the UK. First Utility does not generate its own electricity, but instead purchases it from global marketplaces by way of its connection with Shell. The company was founded by Mark Daeche, Darren Braham and Marcus Citron, and is led by CEO, Ian McCaig.

First Utility Contact Information

Telephone is the most popular way to contact First Utility, and you can call the company using phone number 0870 280 2536. If you would like to search for information prior to calling, the company does offer a virtual assistant on its website ( This can be accessed by clicking on the ‘Contact Us’ link from the homepage. Email contact is an option, and if you like to submit questions to companies via social media, the company can be found on Twitter, YouTube, LinkedIn, and Facebook.

First Utility Phone Number for Rate Information

As an energy customer in the UK, you do have a choice on which provider you wish to use. Tariff information is available and can be view online or obtained by calling First Utility customer services at the number listed above. There are currently four different tariff options to choose from, including both fixed and flexible pricing plans. Quotes can be obtained online at no cost by clicking on ‘Quick Quote” from the tariff information page. If you need additional information, or are a business owner in need of rate information, call 0870 280 2536. An agent will be happy to provide information about each of the available tariff options.

First Utility Contact Phone Number for Emergency Reporting

Emergencies should be reported immediately and calls are accepted at all times. If you smell gas, leave the location and call to report the problem. If a repair person needs to be dispatched, a representative can take care of this for you. A loss of electricity should also be reported, even if you suspect that the outage is not confined to only your home or business. If the outage is for a broader area, an agent will be able to tell you this. First Utility customer service can also provide you with an estimated time that the service will be restored. Any and all problems can be reported by calling 0870 280 2536 from your home or mobile phone.

First Utility Complaints Contact Information

If you would like to submit a complaint, any of the available contact methods can be used. General complaints can be submitted via email or social media, but there is no guarantee of a response. If you want to ensure that your complaint is heard and noted, call the First Utility contact number listed above and speak with an agent. You can also opt to speak with a supervisor or manager if you feel that your issue needs to be addressed by a higher ranking member of the customer service department. Complaints can also be submitted using the provided online form.utility

Contact First Utility for New Service & Moving Home

Requests for new service and moving home are similar in that both should be completed as soon as possible. It can take several days to transfer or turn on service, so plan accordingly by calling 0870 280 2536 to issue the request. Those who wish to switch from one service provider to First Utility will have to wait out a 14-day ‘cooling off period’ and then another 3-6 business days for the actual switch to be made. Do take this time-period into account should you plan to change energy companies within the UK, as it applies to all companies and not only First Utility.

First Utility Phone Number for Account Help

If you need help with your account, such as recovering a password or updating account information, any agent in the customer service department can help. When you have an account, you can pay bills online, view billing details, make changes to your tariff plan, and more. A payment method can be saved for easy and fast online payments. You can also pay your bill over the phone when you contact First Utility at 0870 280 2536.

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